Want to make a complaint?
VertiCer is always happy to help you as best we can. If you’re not satisfied, we’re naturally sorry to hear that and would be happy to resolve the issue with you. Your feedback helps us to keep improving our services.
We recommend that you first contact us by phone at 0800-28 28 000. We may be able to assist you immediately.
If this does not resolve your issue, please fill out the digital complaint form.
What happens to your complaint?
We will contact you by phone within 5 business days. We will discuss the complaint together and look for a solution. If this is not possible, we will formally process your complaint and you will receive a written response. We aim to respond within 6 weeks. If more time is needed, we will let you know as soon as possible.
When can you file a complaint?
You can file a complaint if you have had an experience in which, in your opinion, a VertiCer employee behaved inappropriately. We believe it is important that everyone feels safe, respected, and treated fairly. We take every complaint seriously and strive to reach an appropriate solution together.
We cannot process your complaint if:
- The incident occurred more than a year ago.
- You can file an objection or appeal regarding the incident.
- It concerns a criminal offense that is being investigated by the police or the judicial authorities.
You can find more information in our Complaints Procedure.