Dear Valued Customer,
We recently conducted another customer satisfaction survey and would like to thank everyone who participated. Your feedback is extremely valuable to us and helps us continuously improve our services. Based on last year's survey results, we have already implemented the following improvements:
- Extended telephone support hours;
- Simplified login procedures for MyVertiCer and the Trading Portal;- Introduced a "Renew" button for re-registration.
Thanks to your feedback, we have once again gained valuable insights into what we do well and where opportunities for improvement remain. We would like to share the key findings with you:
The key results at a glance:
- Satisfaction: Our customers rate us an average of 6.5 out of 10.
- Strengths: Customers are particularly positive about the expertise and friendliness of our customer service team, as well as the support provided when resolving issues.
- Area for improvement: There is room for improvement in all aspects of our communication.
What can you expect from us? Based on the results, we will actively focus on the areas highlighted by you and our other customers. In particular, we will be working on:
- Improving our communication.
- Providing greater clarity about our role and how we can support you.
Thank you once again for your contribution to this survey. Together, we can continue to improve our services.
Kind regards,
VertiCer
