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Frequently asked questions

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How does RVO know that my installation has been registered?

After you have registered your production plant with VertiCer, the grid operator and/or metering company will assess this registration. After approval, you will receive a confirmation of registration from VertiCer. On the same day, RVO will be informed by VertiCer that your production installation has been registered.

 

When will I get my grant?

RVO can only start the subsidy payment after your production plant is registered. For all questions about the subsidy, please refer to RVO.

Did RVO not receive the measurements for the SDE?

This may have the following causes: 

  • No (or incorrect) measurements been sent in from your grid operator. In this case, contact your grid operator. The grid operator is responsible for transmitting the measurements to VertiCer.
  • The registration of your installation has expired. Only ifor valid registrations the measurements will be forwarded to RVO. According to legislation and regulations, the registration of a production installation is valid for 5 years. For a production installation with a capacity of less than 15 KW, a registration does not expire.
    If your installation no longer has a valid registration, you must re-register your production installation via MyVertiCer. To do so, select your role on our website in the menu bar (via For private customers and/or For business) and click on the yellow button ‘Register account or production installation’ to go to MyVertiCer and re-register your production system.
  • The GoO trader linked to the registration of your installation is no longer registered with us. As a result, metering values and/or GoOs cannot be fully processed, which means that the data cannot (yet) be forwarded to RVO either.
    Because designating a (valid) trader is mandatory, it is important to choose another trader, from the Traders Overview, who will receive your GoOs from now on. You can submit this change digitally via our website (under Actions in MyVertiCer: ‘I want to submit a change’).